Items shipped from Ordazcart.com, including Ordaz Cart Warehouse, can be returned within 7 days of delivery, with some exceptions:
When returning an item, you have the option to choose your preferred refund method.
It can take up to 5 days for us to receive and process your return. When we complete processing your return, we issue a refund to the selected payment method.
If you want to use your refund without waiting for us to process your return, you can select the Refund to wallet option, if it's available. Instant refunds are either refunded to your Wallet balance. You'll still need to return your items within 7 days.
Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to following table for more details.
|Refund Method||Refund Time (After Refund Is Processed)|
|Credit card||Three to five business days|
|Ordaz Cart Wallet||Two to three hours|
|Debit card||Up to 5 business days|
|Savings or Checking account||Up to 3 business days|
|Shop with Reward Points||Up to five business days|
|Pay in Cash (at a participating location)||Up to 5 business days|
|Items in original condition past the return window*||80% of the item price|
|Opened CDs, DVDs, VHS tapes, cassette tapes, or vinyl records (taken out of its plastic wrap)||50% of the item price|
|Items with damage, missing parts, not in original condition, or that have obvious signs of use for reasons not due to an Ordazcart.com or seller error||Up to 50% of the item price|
|Open software or video games for reasons not due to an Ordazcart.com or seller error||0% of the item price|
*For most items, the return window is 7 days after delivery. To check the return window for an item you've ordered, go to your orders and select Return Items.