Return Policy Page
Ordazcart.com Returns Policy
Items shipped from Ordazcart.com, including Ordaz Cart Warehouse, can be returned within 7 days of delivery, with some exceptions:
- For information about products that can't be returned, see the list of items that cannot be returned.
- To determine if a product sold by Ordazcart.com has a longer return timeline, locate the product type below. If the product type isn't listed or doesn't state another returns time frame, our standard 30-day return policy applies.
- While most sellers offer a returns policy equivalent to Ordazcart.com, some seller returns policies may vary. If the seller's listing is eligible for Ordaz Premium, it will be subject to the same return policies as items fulfilled by Ordazcart.com that are outlined on this page. For more information about returning to third-party sellers, see returns information on individual third party sellers page.
Refunds
When you return an item, your refund amount and refund method may vary. Check the payment method refunded and the status of your refund in Your Orders.
How Long Do Refunds Take After I Return an Item?
When returning an item, you have the option to choose your preferred refund method.
It can take up to 5 days for us to receive and process your return. When we complete processing your return, we issue a refund to the selected payment method.
Instant Refunds
If you want to use your refund without waiting for us to process your return, you can select the Refund to wallet option, if it's available. Instant refunds are either refunded to your Wallet balance. You'll still need to return your items within 7 days.
Refund Times
Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to following table for more details.
| Refund Method | Refund Time (After Refund Is Processed) |
|---|---|
| Credit card | Three to five business days |
| Ordaz Cart Wallet | Two to three hours |
| Debit card | Up to 5 business days |
| Savings or Checking account | Up to 3 business days |
| Shop with Reward Points | Up to five business days |
| Pay in Cash (at a participating location) | Up to 5 business days |
Partial Refunds or Restocking Fees
| Item | Refund |
|---|---|
| Items in original condition past the return window* | 80% of the item price |
| Opened CDs, DVDs, VHS tapes, cassette tapes, or vinyl records (taken out of its plastic wrap) | 50% of the item price |
| Items with damage, missing parts, not in original condition, or that have obvious signs of use for reasons not due to an Ordazcart.com or seller error | Up to 50% of the item price |
| Open software or video games for reasons not due to an Ordazcart.com or seller error | 0% of the item price |
*For most items, the return window is 7 days after delivery. To check the return window for an item you've ordered, go to your orders and select Return Items.
Ordaz Cart is and Ecommerce and Logistics Platform by Ordaz Express Limited.
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